If you are not 100% satisfied with your prints, please email us with photographs of the issue. If we deem there to be a quality or other issue we will either reprint, or give you a full refund. For lost or delayed prints despatched via Royal Mail (as is inline with Royal Mail's compensation policy), no refund or reprints will be issued until the following periods have lapsed from the due delivery date. 10 working days - for 1st Class or 1st Class signed for service. 5 working days for Special Delivery guaranteed before 1pm next day service. 20 working days after the due delivery date for items going to Europe and after 25 working days for Rest of the World.