If you are not 100% satisfied with your prints, please email us with photographs of the issue. If we deem there to be a quality or other issue we will either reprint, or give you a full refund.
Any issues with your prints need to be raised with us BEFORE a period of 2 weeks has lapsed from the receipt date of your prints. No refunds or reprints will be available if any issues are raised after this period has lapsed.
For lost or delayed prints dispatched via Royal Mail (as is inline with Royal Mail's compensation policy), no refund or reprints will be issued until the following periods have lapsed from the due delivery date. 10 working days - for 1st Class or 1st Class signed for service. 5 working days for Special Delivery guaranteed before 1pm next day service. 20 working days after the due delivery date for items going to Europe and after 25 working days for Rest of the World.
For prints that have incurred damage in transit via Royal Mail, no refunds or reprints will be viable if we do not receive clear photographic evidence of the damage to both the packaging and the prints. Said packaging and prints must be kept by our customer in the event that Royal Mail need to see physical evidence of the issue. We will advise when it is no longer necessary to quarantine the packaging and prints. Usual timeframe would be 1-2 weeks after the report of damage is received.